These are frequently asked questions from our valued customers.

If haircuting time exceeded 10 minutes,
will there be there any extra charge?

  • 10 minutes is just our standard hair cutting time, there will be no extra charge.

Do I need reservation?
Do you provide other service besides haircut?

  • No reservation is needed. After purchasing ticket, we will serve customers based on the waiting chair queue numbers. We provide haircutting service only. No shaving, no shampooing and no blowing service will be provided.

How to make payment?

  • In order to reduce our maintenance cost to provide our service in reasonable price, kindly please prepare octopus card with sufficient residual value.

Can I fix appointment with stylist?

  • We apologize that we will not accept customer's request for appointment. Our stylist will perform haircut in queue order.

Can you provide children hair cut?

  • No Hair-Cut for Children Under 5 Years Old
    To provide a comfortable and secure service to customers, if parents bring their children to have hair-cut and the children are not able to sit quietly or over-react, hair stylist can refuse to provide service under safety issue; if children have the same situation during hair-cut, hair stylist also has the right to decide to stop service to avoid any unnecessary accidents, cost will be non-refundable.

Can I know the operating hours and off days?

  • Normally our outlets will open daily (except for Chinese New Year time). If our outlet is located in a shopping centre, we will follow the shopping centre's off day rule. Kindly check our web site for outlet information.

Can I know the outlet telephone number?

  • There is no telephone service line in our outlet. Please use our contact web page or call our office for assistance.

What is signal (green/yellow/red) in your outlet?

  • The signal shows our outlet crowdedness and waiting time situation.
    ■ Green:Immediate hair cut
    ■ Yellow:5-10 minutes waiting time
    ■ Red:15minutes and above waiting time
    Waiting time will be depending on outlet situation. Please refer to the signal for estimated waiting time.

Can companion wait inside the outlet or sit on the waiting seat?

  • We apologize that companions are not allowed to wait inside the outlet. This is due to space constraints and the need of ample moving space for our stylist to perform the haircut within our business concept of 10 minutes haircut. Most importantly it is also to maintain an orderly queue system so that no queue cutting or confusion would occur/arise. However, exemption will be given to young kid, pregnant lady, handicap person and senior citizen.



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