This Privacy Policy applies to the QB HOUSE website (the "Site"). We value our customers' privacy and appreciate your confidence that we will respect your privacy in a careful and sensible manner. By visiting the Site and/or using the products and services made available to you on the Site, you are agreeing to the terms of this Privacy Policy. Please read this policy carefully.

Our business is constantly evolving and our Privacy Policy and the Website will change also. We may e-mail periodic reminders of our notices and terms of business, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

If you choose to visit the Site, your visit and any dispute over privacy is subject to this Privacy Policy and our Website.

What Personal Information About Customers Does the Site Collect?
Here are the types of information we gather.

Automatic Infomation
For each visitor to our website, our server automatically recognizes information regarding the customer's domain name, including the Internet protocol (IP) address used to connect your computer to the Internet and your log-in information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform (or that of the visitor's access provider).

Use of Cookies
We may record your visit to this site/app for analyzing the number of visitors to this site/app, general usage patterns and your personal usage patterns and improving your experience. We may gather some of this information through the use of "cookies".
Cookies are useful because they allow us to recognize your device and they store information about your use of this site/app which enables us to provide more useful features to you, to tailor the content of our website and mobile applications to suit your interests and, where permitted by your marketing preferences, provide you with promotional materials or direct marketing based on your usage patterns.

Most browsers are initially set to accept cookies. If you prefer, you can set your browser to disable cookies – you can do this through your browser setting.

If you accept cookies during your use of this site or continue to use this app, you will be acknowledging that your information is being collected, stored, accessed and used as outlined above.

Information You Give Us
We collect aggregate information regarding customer access or visit of the Site, and information volunteered by customers such as when you register and create an account with us, fill out orders, and communicate with us electronically. Your transaction related information, such as your bank account or credit card information.

How Does QB HOUSE use the Information it Collects about Customers?
Processing the online purchase of our products or services, as well as handling any changes, cancellations and any other relevant matters.
Information about our customers is an important part of our business.
We share customer information only on a limited basis and with our parent company and affiliates. We share it on a limited basis with agents we use from time to time to send postal mail, e-mail, telephone messaging, and/or via social media platforms to remove repetitive information from customer lists, analyze data, provide marketing assistance, and provide customer service.

We use information about our customers for the specific purpose for which it was volunteered. In addition, if you supply us with your postal address, telephone number and/or social media account details online, you may receive periodic communications from us with information regarding new products, new store locations, or upcoming promotional offers or events. Sometimes we also send offers to selected groups of QB HOUSE customers on behalf of other businesses. When we do this, we do not give that business your personal information. If you do not wish to receive such mailings and e-mail updates, or otherwise wish to remove your name from our list, please contact us at infohk@qbhouse.com.hk

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Website and other agreements; or protect the rights, property, or safety of the Site, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.
In case QB HOUSE or substantially all of its assets are acquired by one or more third parties as a result of a merger, sale, consolidation or liquidation, customer information may be one of the transferred assets.

Access to your Personal Data
You have the right to access your personal data to:
(a)check whether we hold personal data about you;
(b)access any personal data we hold about you: and
(c)require us to correct any inaccuracy or error in any personal data we hold about you.

Any such request may be subject to a small administrative fee to meet our cost in processing your request. You may also request us to cease using your personal data for direct marketing purposes. We will process such a request without charge.

Changes to your personal information
To the extent you wish to make any changes to the information you provided, please contact us at infohk@qbhouse.com.hk

Links to Third Party Websites
Certain activities through the Site, such as special promotions, may be linked with those from other unrelated third-party companies that offer you the option to share your personal information with the third party. We will not share your personal information with those third-party companies; only you can if you make that choice.

Links provided on the Site to third party websites are provided as a convenience to you and we do not control those sites or their privacy practices, which may differ from ours. We do not endorse or make any representations about any third-party sites that may be accessible through the sites. We encourage you to review the privacy policy of any company before submitting your personal information. The personal data you choose to give to unrelated third parties is covered by their privacy policies, not this Privacy Policy. Some third-party companies may choose to share their personal data with us; that sharing is governed by that third party company's privacy policy.

How secure is information about you?
We are committed to offering our customers a safe and secure environment. Our servers utilize SSL (Secure Sockets Layer) encryption technology to help protect your personal information. By using an SSL-compatible browser such as Netscape Navigator, Microsoft Internet Explorer or AOL, you can help ensure that your personal identifiable information is unavailable to unauthorized users and processed confidentially. Any payment transactions will be encrypted using TLS/SSL technology.

In the unlikely event that we believe that the security of your personally identifiable information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate or required by law, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, telephone number and/or social media account information, we may notify you by e-mail and/or message.

In case of discrepancies between the English and Chinese language versions of this policy, the English version shall prevail.


■Terms of Use

This website is managed and operated by or on behalf of QB House (Hong Kong) Limited.
Your use of the website constitutes your agreement to all terms, conditions, and notices set forth below. You agree to examine this document carefully before accessing the website. If you do not consent to the terms and conditions of use, please refrain from using this website.

■Copyright Notice

Copyrights, trademarks and other proprietary rights for all content available on this website (general information, data, images, audio, logos, etc.) are reserved by QB Net Holdings Co., Ltd. and/or QB House (Hong Kong) Limited and protected by copyright laws in each country, various treaties, and other laws and regulations unless otherwise specified. The unauthorized reproduction, transfer or sale of the contents on this website is strictly prohibited regardless of whether or not it is to be used for commercial purposes. The contents must not be reproduced, uploaded or modified for derivative works either in whole or in part.

■Notice Concerning Information Available on the Website

Although the utmost care is taken when publishing information on this website, we make no guarantee whatsoever as to the accuracy, validity, usefulness or safety thereof.
The information and contents published on this website are subject to change or removal without notice.
We also reserve the right to suspend or discontinue the operation of the website at any time. No liability is accepted for damage incurred as a result of changes to the published information and contents or the suspension or discontinuation of the website, regardless of the reasons for doing so.


The following actions are prohibited when using this website:
Actions that infringe upon the assets or privacy of QB House (Hong Kong) Limited or a third party or that have the potential to do so.
Actions that inflict harm or losses on QB House (Hong Kong) Limited or a third party or that have the potential to do so.
Actions that damage the reputation or trustworthiness of QB House (Hong Kong) Limited or a third party or that have the potential to do so.
Actions that are contrary to public standards of decency or that have the potential to be so.
Any criminal acts, including actions that lead to the same or that have the potential to do so.
Reporting false information such as registering another person's e-mail address, telephone number and/or social media account information.
Commercial activities, actions designed to make profits, or any preparatory actions taken for such purposes.
The use or provision of computer viruses or other harmful programs or any other actions that may result in the same.
Other actions that violate or may violate laws, ordinances and regulations.
Other actions determined to be inappropriate by QB House (Hong Kong) Limited.

QB House (Hong Kong) Limited accepts no liability for any damage that occurs as a consequence of accessing this website, using the information on it, or the inability to do so.

■Links and Citations

The information published on third party websites citing the information on this website or linking to it ("linking sites") is the sole responsibility of the linking site. Accordingly, the use of such sites is governed by their respective terms of use. QB House (Hong Kong) Limited provides no guarantees concerning the contents of linking sites and accepts no liability for damage occurring as a consequence of the use thereof. Furthermore, unless otherwise specified, no partnership or other special relationship between the linking site or its operator and QB House (Hong Kong) Limited is implied by the existence of a link.

■Ideas and Other Proposals

QB House (Hong Kong) Limited receives various ideas, opinions and proposals concerning new products, hair salon locations, new technologies, designs, advertisements, and requests with respect to the operation of individual stores and headquarters. However, in principle, unless QB House (Hong Kong) Limited has specifically asked for such input, these proposals are neither accepted nor acknowledged. This is to avoid misunderstandings and disputes that may arise when unpublished ideas developed by QB House (Hong Kong) Limited are similar to those received.  We would appreciate your understanding regarding this matter.
If you still choose to submit a proposal in spite of the above, you are acknowledging that the proposal belongs to QB House (Hong Kong) Limited. QB House (Hong Kong) Limited is under no obligation to maintain confidentiality concerning such information and is free to use it without restriction and with no liabilities as to the method of use or presentation.


You agree that the use of this website is at your own risk.
QB House (Hong Kong) Limited accepts no liability whatsoever for direct or indirect losses or damage arising from your use of the website.

■Governing Law and Jurisdiction

Unless otherwise specified, the use of this website and interpretation and application of the terms of use shall be governed by the laws of Japan, and the Tokyo District Court shall have exclusive jurisdiction over any disputes that may arise concerning the use of this website.

In case of discrepancies between the English and Chinese language versions of this policy, the English version shall prevail.

If you have any questions regarding our Privacy Policy, please contact us at infohk@qbhouse.com.hk.

© QB House (Hong Kong) Limited 2024
Last Updated: 1st February 2024



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